Refund & Cancellation Policy
If we have not delivered, you get your money back. Here is exactly how that works for each kind of engagement.
1. The short version
Three different things are being sold here and they carry different terms, so please read the part that applies to you rather than assuming a single rule covers all of it.
- Courses bought on a third-party platform follow that platform's policy, not ours.
- Courses bought directly from us carry the refund terms stated on that specific product at the time of purchase. Terms vary by course and by campaign. Where no refund term is stated, the product is non-refundable.
- Corporate engagements and scriptwriting follow the notice-based terms set out below.
Separately from all of the above: if we fail to deliver what was paid for, you get your money back. That is not a discretionary goodwill gesture and it is not time-limited.
2. Self-paced courses
Where you bought the course determines who handles the refund.
Bought on a third-party platform
Our courses are currently sold and delivered through third-party platforms such as Udemy. Those purchases are governed entirely by that platform's refund policy and process, which is set by them and can change without reference to us.
We do not receive the payment directly and have no ability to issue, approve or expedite a refund for a purchase made there. Raise it through the platform's own refund flow. If the platform declines and you believe the course itself was misdescribed, tell us anyway — we will look at it.
Bought directly from us
Refund terms for a direct purchase are stated on that specific product at the point of purchase, and they vary. Different courses, tracks, passes and promotional campaigns carry different terms, because a discounted launch cohort and a full-price evergreen course are not the same commercial arrangement.
Before you buy, check the refund terms shown on that course or campaign page and at checkout. Those are the terms that apply to your purchase, and they are the ones we will honour.
What is refundable regardless
None of the above affects your position if something is actually wrong. We will refund in full, whatever the product terms say, where:
- You were charged twice, or charged in error;
- The content was never delivered or is inaccessible and we cannot fix it;
- The course materially misrepresents what it contains.
Approved direct refunds are returned to the original payment method within 7–10 business days. Access is revoked on refund.
3. The free diagnostic
There is no fee, so there is nothing to refund. If we cancel or reschedule a confirmed diagnostic with less than 24 hours' notice, the next session we run for you is at no charge regardless of format.
4. Corporate training — cancellation by you
Once dates are confirmed we hold them, decline other work for them, and begin customisation. The notice period reflects that.
| Written notice before the first session | Position |
|---|---|
| More than 21 days | Full refund of everything paid, less documented third-party costs already incurred (travel, venue) |
| 14–21 days | 50% of the engagement fee is retained; the balance is refunded, or credited in full against a rescheduled date within 6 months |
| Less than 14 days | The fee is retained. You may reschedule once, at no extra charge, within 3 months, subject to availability. |
| After the programme has started | Fees for delivered sessions are retained. Undelivered sessions are refunded pro rata or credited. |
5. Corporate training — cancellation by us
If we cancel or cannot deliver for any reason within our control, you choose: a full refund of undelivered work, or a rescheduled date at no additional cost. If the cancellation is inside 14 days and you choose to reschedule, we apply a 10% credit against the engagement for the disruption.
Force majeure — natural disaster, government restriction, serious illness — is not a refund trigger for either side, but the engagement is rescheduled without penalty.
6. Enterprise Capstone
Because the Capstone runs 8–12 weeks, it is milestoned rather than treated as a single event.
- Before the baseline is delivered: full refund less documented costs.
- After baseline, before session three: refund of the unstarted portion, less the value of work delivered.
- From session three onward: no refund, but any undelivered days are rescheduled or credited.
- Course licences issued to participants are non-refundable once activated.
7. Script and pitch design
These are commissioned creative engagements, so the position is different again.
| Stage | Position |
|---|---|
| Before the intake session | Full refund |
| After intake, before first draft | 50% retained |
| After first draft delivered | No refund. Revisions continue per the proposal. |
Every engagement includes two rounds of revision. Further rounds, or a change of direction after approval of the spine, are quoted separately.
8. Rescheduling
Rescheduling is not cancellation and we try to be reasonable about it. One reschedule per engagement, with at least 7 days' written notice, is free. Subsequent changes, or changes inside 7 days, may attract a fee covering travel changes and held time.
9. How to request
Email hello@hypermindlab.in with the invoice number or order reference and a line on what happened. You do not need to justify a course refund inside 30 days.
We acknowledge within 2 business days and decide within 7 business days. If we decline, we explain why in writing and you can escalate to the Grievance Officer named in our Privacy Policy.
Refunds are issued to the original payment method. Bank charges and payment gateway fees on the original transaction are non-refundable where the gateway does not return them. GST already remitted is refunded in line with the applicable credit note process.
10. Chargebacks
Please talk to us before raising a chargeback. In every case so far a conversation has been faster than a dispute, and we would rather solve the problem than argue about it with a bank.