Account Management & Expansion
The sale is the beginning. Most of the money is on the other side of it.
Service explainer · 60–90s
The programme
- Handoff and onboarding that sticks
- Driving adoption
- Land and expand motions
- Executive relationship mapping
- Renewal defence and churn prevention
- Referrals and advocacy
Who it is for
Account managers, CSMs, and any team where renewals and expansion carry the number.
What changes
Net revenue retention that climbs instead of leaking, and customers who introduce you to the next one.
Before you enquire
Who should attend Account Management and Expansion?
Account managers, CSMs, and any team where renewals and expansion carry the number.
How is the programme customised to our business?
A 20 to 30 minute scoping conversation, online or in your office, at no charge. We map your industry, deal size, sales cycle and the two objections that kill most of your deals before anything is designed.
Do you deliver in person or virtually?
Both. In person is strongly preferred for the first workshop, because reading a room is most of the diagnosis. Later sessions work well virtually.
What participants say
Recorded during the live sessions of Cohort 1 of the New Age Selling Masterclass, September 2026, and published with each participant's written permission. Nothing scripted, nothing paid for.
12sAudio with still“I've been using it with my teams as well.”
Manufacturing (23 yrs in sales)
41s“A much more innovative introduction than just typical, repeating the same stuff. On that front it was certainly valuable.”
Strategy & Market Intelligence
34s“Meeting the industry veterans and learning from their experience, it's always a blessing.”
Inside Sales Lead